Privacy Policy
Your privacy matters to us. This policy explains how A List Creative collects, uses, and protects your personal information with complete transparency and in compliance with GDPR, CCPA, and other privacy regulations.
Table of Contents
Overview
A List Creative ("we," "our," or "us") is a full-service production studio and development division based in Los Angeles, California. We are committed to protecting your privacy and maintaining the security of your personal information.
This Privacy Policy describes how we collect, use, store, and share information when you visit our website alistcreative.la, use our mobile applications (including the A List Portal iOS app), use our services, or interact with us in other ways. By using our website, apps, or services, you agree to the practices described in this policy.
Key Principles
- • Transparency in data collection and use
- • Minimal data collection - only what's necessary
- • Strong security measures to protect your data
- • Respect for your privacy rights and choices
- • Compliance with applicable privacy laws
Information We Collect
Information You Provide Directly
- Contact Information: Name, email address, phone number, and company details when you contact us or request services
- Project Information: Details about your projects, requirements, and preferences
- Communication Records: Messages, emails, and other communications with our team
- Service Feedback: Reviews, testimonials, and feedback about our services
Mobile App Information
- Account Information: Name and email address when you create an account or sign in via Google Sign-In on our iOS app
- Video Viewing Activity: Which videos you view and review activity within the app for content delivery purposes
- Authentication Tokens:Securely stored in your device's Keychain for maintaining your signed-in session
Information We Collect Automatically
- Website Usage: Pages visited, time spent, click patterns, and navigation behavior
- Device Information: Browser type, operating system, device type, and screen resolution
- Location Data: General geographic location (country/region level) based on IP address
- Performance Metrics: Page load times, Core Web Vitals, and technical performance data
- Referrer Information: The website or source that directed you to our site
Data Collection Summary
Analytics Data
Page views, user interactions, session data
Retained for 26 months
Performance Data
Core Web Vitals, load times, error tracking
Retained for 3 months
Form Data
Contact form submissions, service inquiries
Retained for 12 months
Preference Data
Cookie consent preferences, accessibility settings
Retained for 12 months
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- • Respond to inquiries and provide customer support
- • Deliver requested production and development services
- • Communicate project updates and deliverables
- • Process payments and manage billing
- • Provide technical support and troubleshooting
Website Improvement
- • Analyze website performance and user experience
- • Identify and fix technical issues
- • Optimize content and navigation
- • Conduct A/B testing for improvements
- • Monitor security and prevent fraud
Communication
- • Send service updates and important notifications
- • Share relevant industry insights and portfolio updates
- • Respond to support requests and feedback
- • Provide project status updates
Mobile App
- • Authenticate your identity and maintain your signed-in session
- • Deliver video content assigned to your account for review
- • Manage your account and project access permissions
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and understand how our website is used. We respect your choices and provide clear options to manage your preferences.
Types of Cookies We Use
Essential Cookies
Required for basic website functionality, security, and your cookie preferences.
Analytics Cookies
Help us understand website usage and improve user experience (requires consent).
Performance Cookies
Monitor website performance and identify technical issues (requires consent).
Marketing Cookies
Track marketing campaign effectiveness and user engagement (requires consent).
Managing Cookie Preferences
You can manage your cookie preferences at any time using our cookie banner or through your browser settings. You can also disable cookies entirely, though this may affect website functionality.
Note: Essential cookies cannot be disabled as they are required for basic website functionality and security.
Data Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share information in the following circumstances:
Service Providers
We work with trusted third-party service providers who help us deliver our services. These providers only have access to information necessary to perform their functions and are bound by strict confidentiality agreements.
Google Analytics 4
Web analytics and user behavior analysis
Plausible Analytics
Privacy-friendly web analytics
Google BigQuery
Data warehousing and advanced analytics
Sentry
Error monitoring and performance tracking
Vercel
Web hosting and edge functions
Legal Requirements
We may disclose your information if required by law, regulation, or legal process, or if necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Data Security & Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
Encryption
All data transmission uses TLS/SSL encryption. On iOS, authentication tokens are stored in the device Keychain.
Access Controls
Strict access controls and authentication
Monitoring
24/7 security monitoring and threat detection
Data Backups
Regular encrypted backups with secure storage
Staff Training
Regular security training for all team members
Regular Audits
Periodic security assessments and updates
Data Breach Response
In the unlikely event of a data breach, we will notify affected users within 72 hours and provide detailed information about the incident, steps taken, and recommended actions.
Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Our retention policies are designed to balance business needs with privacy protection.
Retention Periods
Analytics Data
Website usage and behavior data
Marketing Data
Campaign data and user preferences
Performance Data
Technical performance metrics
Essential Data
Contact info and service records
Account Data
Name, email, and app account information
Data Anonymization
After 90 days, we automatically anonymize personal identifiers in analytics data while preserving aggregate insights for business intelligence and service improvement.
Your Privacy Rights
We respect your privacy rights and provide easy ways to exercise them. Depending on your location, you may have additional rights under GDPR, CCPA, or other applicable laws.
Your Rights Include
Right to Access
Request a copy of the personal data we hold about you
Contact us at privacy@alistcreative.la with your request
Right to Rectification
Request correction of inaccurate personal data
Contact us with the correct information
Right to Erasure
Request deletion of your personal data
Use our data deletion form or contact privacy@alistcreative.la
Right to Portability
Request your data in a machine-readable format
Contact us to request a data export
Right to Object
Object to processing of your personal data
Adjust cookie preferences or contact us directly
Right to Restrict Processing
Request limitation on how we process your data
Contact us with your specific restrictions
How to Exercise Your Rights
Email Us
hello@alistcreative.la
Cookie Settings
Manage preferences anytime
Written Request
Formal privacy requests
Third-Party Services
Our website integrates with carefully selected third-party services to enhance functionality and user experience. Each service has its own privacy policy and data handling practices.
Analytics Services
Google Analytics 4
Provides comprehensive website analytics with enhanced privacy controls and automatic data deletion after our retention period.
Google Privacy Policy →Plausible Analytics
Privacy-focused analytics that doesn't use cookies or collect personal data, fully compliant with GDPR.
Plausible Privacy Policy →Mobile App Services
Google Sign-In
Used for account authentication on our iOS app. We receive your name and email address from Google to create and manage your account. We do not access your Google password or other Google account data.
Google Privacy Policy →Convex
Real-time database used to store account information, project data, and video metadata. All data is transmitted over encrypted HTTPS connections.
Convex Privacy Policy →Cloudflare R2
Cloud storage used to securely host and deliver video content. Videos are served over encrypted connections and access is restricted to authorized users.
Cloudflare Privacy Policy →Infrastructure & Security
Vercel
Hosting and CDN services
Sentry
Error monitoring and performance tracking
Important: We do not control third-party privacy practices. We recommend reviewing their privacy policies for detailed information about their data collection and use.
Contact Us & Privacy Requests
We're committed to addressing your privacy concerns promptly and transparently. Contact us for any privacy-related questions, requests, or concerns.
Contact Information
hello@alistcreative.la
Website
alistcreative.la
Company
A List Creative
Response Times
Policy Updates
We may update this Privacy Policy from time to time. Significant changes will be communicated through our website and via email to users who have provided contact information.
Last Updated: March 13, 2026 • Version 1.1 • Effective Worldwide