Terms of Service
These Terms of Service govern your use of A List Creative's production and development services. By engaging our services, you agree to these terms and our commitment to delivering exceptional creative solutions.
Table of Contents
Acceptance of Terms
Welcome to A List Creative ("Company," "we," "our," or "us"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and A List Creative regarding your use of our services and website located at alistcreative.la.
By engaging our services, submitting a project inquiry, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.
Key Points
- • These Terms apply to all A List Creative services
- • Acceptance occurs when you engage our services or use our website
- • Terms may be updated periodically with notice
- • Continued use after updates constitutes acceptance
- • Individual project contracts may include additional terms
Description of Services
A List Creative is a full-service production studio and development division based in Los Angeles, California. We provide comprehensive creative and technical services across two primary divisions:
Production Studio
- • Commercial video production and advertising
- • Narrative filmmaking and storytelling
- • Music video production and creative direction
- • Documentary production and post-production
- • Live event coverage and streaming
- • Wedding and special event videography
- • Social media content creation
- • Podcast and YouTube production
- • Motion graphics and animation
- • Color grading and audio post-production
Development Division
- • Custom web application development
- • E-commerce platform creation and optimization
- • Content Management System (CMS) solutions
- • API development and integration
- • Database design and optimization
- • User interface and experience design
- • Mobile-responsive web development
- • Software consulting and architecture
- • Performance optimization and analytics
- • Technical strategy and planning
Service Delivery
All services are delivered through a collaborative process involving initial consultation, project scoping, creative development, production or development phases, and final delivery. Specific deliverables, timelines, and specifications are outlined in individual project agreements.
User Accounts and Registration
While our website does not require account registration for basic access, engaging our services establishes a client relationship governed by these Terms and any specific project agreements.
Client Information
When engaging our services, you agree to:
- • Provide accurate and complete contact information
- • Maintain current business or personal details
- • Notify us promptly of any changes affecting the project
- • Designate authorized representatives for project decisions
- • Ensure all provided information is truthful and not misleading
Client Eligibility
Our services are available to individuals and businesses that can form legally binding contracts. Clients must be at least 18 years old or have proper legal authorization to enter into service agreements.
Business Clients
Business clients must ensure that the individual engaging our services has proper authority to bind the organization to contractual agreements and make decisions regarding project scope and payments.
Intellectual Property Rights
Intellectual property rights are fundamental to our creative and development work. This section outlines ownership, usage rights, and protection of intellectual property for both original creations and client-provided materials.
Client-Owned Rights
Upon full payment of all project fees, clients receive:
- • Full commercial usage rights to final deliverables
- • Ownership of project-specific content and materials
- • Rights to modify, reproduce, and distribute final works
- • Exclusive use of custom-developed solutions
- • Source files and assets as specified in project agreements
A List Creative Rights
Portfolio and Marketing Rights
We retain the right to showcase completed projects in our portfolio, marketing materials, and professional presentations unless explicitly restricted by confidentiality agreements.
Methodologies and Processes
Our creative processes, development methodologies, and proprietary techniques remain our intellectual property and may be applied to future projects.
Pre-existing Assets
Any pre-existing code, design elements, or creative assets brought to projects remain our property unless specifically transferred.
Third-Party Materials
When third-party materials are incorporated (stock footage, music, fonts, etc.), clients are responsible for obtaining proper licenses. We provide guidance on licensing requirements and can facilitate procurement when requested.
Important Notice
Rights transfer occurs only upon full payment completion. Partial payments do not convey intellectual property rights. All work remains A List Creative property until final payment is received.
Client Responsibilities and Obligations
Successful project completion requires active client participation and adherence to agreed responsibilities. Clients play a crucial role in providing materials, feedback, and approvals necessary for project success.
Content and Materials
Timely Provision
- • Provide all required content, assets, and materials by agreed deadlines
- • Submit high-quality source materials in specified formats
- • Ensure all provided content is accurate and current
- • Deliver complete brand guidelines and style requirements
Legal Authorization
- • Confirm ownership or proper licensing of all provided materials
- • Obtain necessary releases for individuals appearing in productions
- • Secure location permissions and usage rights
- • Provide legal authorization for use of trademarks or copyrighted materials
Communication and Approval
Response Requirements
- • Respond to project communications within 48 hours
- • Provide feedback on drafts and deliverables promptly
- • Attend scheduled meetings and review sessions
- • Designate authorized decision-makers for approvals
Approval Process
- • Review and approve project milestones within agreed timeframes
- • Provide specific, actionable feedback for revisions
- • Sign off on final deliverables before completion
- • Accept responsibility for approved work
Technical Requirements
For development projects, clients must:
- • Provide access to necessary systems, platforms, and accounts
- • Maintain backup systems and data security
- • Ensure technical requirements and constraints are clearly communicated
- • Test deliverables in their intended environment
- • Provide feedback on functionality and performance
Impact of Delayed Responses
Delays in client responses, approvals, or material provision may result in project timeline extensions and potential additional costs. A List Creative is not responsible for delays caused by client unresponsiveness.
Payment Terms and Refunds
Clear payment terms ensure smooth project execution and mutual understanding of financial obligations. All pricing is established through project estimates and confirmed in written agreements.
Payment Structure
Project Deposits
- • 50% deposit required to commence work
- • Deposit confirms project commitment
- • Secures team availability and resources
- • Non-refundable after work begins
Milestone Payments
- • Large projects divided into payment milestones
- • Payments tied to deliverable completion
- • Progress billing for extended projects
- • Clear milestone definitions in agreements
Final Payment
- • Remaining balance due upon completion
- • Required before final deliverable release
- • Triggers intellectual property transfer
- • 30-day payment terms from invoice date
Accepted Payment Methods
Additional Costs and Changes
Project estimates cover work outlined in the original scope. Additional costs may apply for:
- • Scope changes or additions requested after project commencement
- • Additional revisions beyond those included in the original estimate
- • Rush delivery or expedited timelines
- • Third-party licensing, location fees, or specialized equipment
- • Travel expenses for on-location work outside Los Angeles area
- • Extended project timelines due to client delays
Refund Policy
Deposit Refunds
Project deposits are refundable only if A List Creative cancels the project or cannot fulfill the agreed services. Once work commences, deposits become non-refundable.
Partial Refunds
In cases where projects are terminated before completion due to mutual agreement or unforeseen circumstances, refunds may be calculated based on work completed and resources expended.
Satisfaction Guarantee
We stand behind our work quality. If deliverables do not meet agreed specifications and cannot be corrected through reasonable revisions, we will work with clients to reach a fair resolution.
Late Payment Policy
Payments not received within 30 days of invoice date may incur a 1.5% monthly service charge. Severely delinquent accounts may be subject to collection procedures and legal action to recover outstanding amounts.
Project Delivery and Timelines
Project timelines are established based on scope, complexity, and resource availability. We are committed to delivering high-quality work within agreed timeframes while maintaining flexibility for optimal results.
Timeline Establishment
Initial Estimates
Project timelines are estimated based on scope definition, resource requirements, and current workload. Initial estimates may be refined during detailed planning phases.
Milestone Scheduling
Complex projects are divided into clear milestones with specific deliverables and deadlines. Milestone completion depends on client approvals and material provision.
Production Calendars
For production services, shooting schedules are coordinated with client availability, location access, and crew scheduling. Weather and external factors may require adjustments.
Delivery Methods
Production Deliverables
- • Final video files in specified formats and resolutions
- • Raw footage and source materials (when contracted)
- • Color-corrected and audio-mixed final versions
- • Multiple format exports for various platforms
- • Delivered via secure cloud transfer or physical media
Development Deliverables
- • Fully functional web applications or systems
- • Source code and documentation
- • Deployment instructions and technical specifications
- • Testing results and quality assurance reports
- • Training materials and user guides
Factors Affecting Timelines
Client Response Times
Delays in feedback, approvals, or material provision extend project timelines proportionally
Scope Changes
Modifications to original project scope require timeline adjustments and may incur additional costs
External Dependencies
Third-party approvals, location availability, or equipment issues may cause unavoidable delays
Revision Rounds
Extensive revisions beyond planned iterations may require additional time for quality completion
Rush Orders and Expedited Delivery
Expedited delivery is available for urgent projects subject to team availability and resource allocation. Rush orders typically incur additional fees ranging from 25% to 100% of base project costs depending on timeline compression required.
Quality Commitment
While we strive to meet all agreed deadlines, we will never compromise quality for speed. If timeline pressures threaten deliverable quality, we will communicate options including timeline extensions or scope adjustments.
Limitation of Liability
A List Creative provides services with professional care and expertise. However, the creative and technical nature of our work requires clear understanding of liability limitations and risk allocation between parties.
Service Warranties
Professional Standards
We warrant that all services will be performed in a professional manner consistent with industry standards and that deliverables will conform to agreed specifications.
Technical Functionality
Development deliverables are warranted to function as specified for a period of 90 days after delivery, provided no modifications have been made by third parties.
Creative Satisfaction
While we strive for client satisfaction with creative work, subjective preferences and aesthetic judgments are not covered under warranty provisions.
Liability Limitations
To the maximum extent permitted by law, A List Creative's total liability for any claims arising from our services shall not exceed the total amount paid by the client for the specific project giving rise to the claim.
Excluded Damages
A List Creative shall not be liable for:
- • Indirect, incidental, or consequential damages
- • Loss of profits, revenue, or business opportunities
- • Data loss not directly caused by our negligence
- • Third-party claims or infringement allegations
- • Damages resulting from client misuse of deliverables
- • Force majeure events beyond our reasonable control
Client Responsibilities for Risk
Clients acknowledge responsibility for:
- • Ensuring proper backup of all provided materials and data
- • Testing deliverables in their intended operational environment
- • Implementing appropriate security measures for web applications
- • Obtaining necessary insurance coverage for production activities
- • Complying with applicable laws and regulations in deliverable usage
Force Majeure
Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including but not limited to natural disasters, government actions, pandemic restrictions, equipment failures, or labor disputes.
Important Notice
Some jurisdictions do not allow limitation of liability for certain types of damages. In such jurisdictions, our liability is limited to the greatest extent permitted by applicable law. Clients should consult legal counsel regarding specific liability concerns.
Indemnification
Indemnification provisions protect both parties from certain claims and liabilities that may arise during the course of our professional relationship. These provisions allocate risk appropriately between client and service provider.
Client Indemnification Obligations
Client agrees to indemnify, defend, and hold harmless A List Creative from claims, damages, losses, and expenses (including reasonable attorney fees) arising from:
Content and Materials
- • Copyright infringement of client-provided materials
- • Unauthorized use of trademarks or intellectual property
- • Defamatory or illegal content in client materials
- • Privacy violations from client-provided information
- • Misrepresentation of ownership or authorization
Usage and Distribution
- • Unauthorized distribution of final deliverables
- • Modification of deliverables leading to legal issues
- • Use of deliverables in violation of applicable laws
- • Third-party claims arising from client's use of services
- • Breach of confidentiality by client or client's agents
A List Creative Indemnification
A List Creative agrees to indemnify client against claims directly resulting from:
- • Our negligent performance of contracted services
- • Infringement of third-party copyrights in our original work
- • Unauthorized disclosure of client confidential information
- • Material breach of these Terms of Service
Indemnification Procedures
Notice Requirements
The party seeking indemnification must provide prompt written notice of any claim, including all relevant details and documentation available.
Defense Control
The indemnifying party has the right to assume control of the defense and settlement of indemnified claims, subject to consultation with the indemnified party.
Cooperation
Both parties agree to cooperate fully in the defense of any indemnified claims, providing reasonable assistance and access to relevant information.
Mutual Protections
Both parties agree to maintain appropriate insurance coverage for their respective business activities and to conduct business in compliance with applicable laws and professional standards.
Professional Insurance
A List Creative maintains professional liability insurance and general business insurance coverage. Clients are encouraged to maintain appropriate insurance for their business activities and the use of our deliverables.
Termination
Project agreements may be terminated under various circumstances. Clear termination procedures protect both parties' interests and ensure fair resolution of ongoing obligations.
Termination by Client
Termination for Convenience
Clients may terminate projects at any time with written notice. Upon termination, client is responsible for payment of all work completed plus any non-recoverable expenses incurred on client's behalf.
Notice Requirements
Written termination notice must be provided at least 48 hours in advance to allow for proper project wind-down and resource reallocation.
Termination by A List Creative
A List Creative may terminate projects in the following circumstances:
- • Material breach of payment obligations by client
- • Client failure to provide necessary materials or approvals
- • Significant scope changes that fundamentally alter project nature
- • Client conduct that is abusive or unprofessional toward team members
- • Discovery of illegal or unethical intended use of deliverables
- • Force majeure events preventing project completion
Termination Effects
Immediate Effects
- • All work on the project ceases immediately
- • Team resources are reallocated to other projects
- • No further deliverables are provided
- • Outstanding invoices become immediately due
Final Settlement
- • Final invoice for completed work is prepared
- • Any applicable refunds are calculated and processed
- • Work-in-progress materials are delivered if paid for
- • Confidentiality obligations remain in effect
Intellectual Property Upon Termination
Completed Work
Rights to completed and paid-for work transfer to client upon final payment, even in termination scenarios. Partial work remains A List Creative property until fully compensated.
Work in Progress
Unfinished work, source files, and project assets remain A List Creative property unless specifically paid for as part of termination settlement.
Client Materials
All client-provided materials, assets, and confidential information are returned or securely destroyed upon termination, as requested by client.
Amicable Resolution
We strongly prefer resolving project issues through communication rather than termination. Before terminating any project, both parties agree to engage in good-faith discussions to address concerns and explore alternative solutions.
Governing Law
These Terms of Service and all related agreements are governed by the laws of the State of California, United States, without regard to conflict of law principles that would require application of another jurisdiction's laws.
Jurisdiction
California State Law
All contractual relationships, tort claims, and other legal matters arising from our services are governed by California state law, including the California Corporations Code and relevant professional service regulations.
Federal Law Application
Where applicable, federal laws including copyright law, trademark law, and interstate commerce regulations may also govern specific aspects of our professional relationship.
Los Angeles County Venue
Any legal proceedings must be brought in the appropriate courts located in Los Angeles County, California. Both parties consent to personal jurisdiction in these courts for all matters related to our services.
Applicable Professional Standards
Our services are performed in accordance with:
- • California professional service provider standards
- • Industry best practices for production and development services
- • Applicable federal and state intellectual property laws
- • Los Angeles business licensing and operational requirements
- • Professional association standards and ethical guidelines
International Clients
For clients located outside the United States, California law still governs our service agreements. However, we respect international clients' local laws regarding:
Compliance Areas
- • Data protection and privacy regulations
- • Import/export restrictions on digital content
- • Currency exchange and international payment laws
- • Tax obligations in client's jurisdiction
Client Responsibilities
- • Ensuring local compliance for deliverable usage
- • Obtaining necessary import permissions
- • Handling local tax and reporting obligations
- • Advising us of relevant local restrictions
Legal Compliance
A List Creative operates in full compliance with all applicable California and federal laws. We maintain all necessary business licenses and professional certifications required for our services in Los Angeles County.
Dispute Resolution
While we strive to maintain positive client relationships and prevent disputes, clear resolution procedures ensure fair and efficient handling of any disagreements that may arise during our professional relationship.
Initial Resolution Process
Direct Communication
All disputes should first be addressed through direct communication between client and project team. Many issues can be resolved quickly through clarification and mutual understanding.
Management Escalation
If initial communication doesn't resolve the issue, disputes are escalated to A List Creative management for review and resolution attempts.
Written Documentation
All dispute communications should be documented in writing to ensure clear understanding and create a record of resolution efforts.
Mediation
If direct resolution efforts are unsuccessful, both parties agree to participate in good-faith mediation before pursuing other legal remedies.
Mediation Process
- • Neutral mediator selected by mutual agreement
- • Mediation conducted in Los Angeles County, California
- • Costs shared equally between parties
- • 30-day timeframe for mediation completion
- • Confidential process with non-binding recommendations
Arbitration
For disputes involving claims over $10,000, both parties agree that binding arbitration may be required as an alternative to court litigation.
Arbitration Rules
- • Conducted under American Arbitration Association rules
- • Single arbitrator unless parties agree otherwise
- • Los Angeles County, California venue
- • Discovery limited to essential case materials
Arbitration Costs
- • Filing fees advanced by claiming party
- • Arbitrator fees shared equally
- • Each party bears own attorney fees
- • Winner may recover costs at arbitrator's discretion
Small Claims Court
Disputes involving smaller amounts (under $10,000) may be resolved through small claims court in Los Angeles County, which provides a simplified and cost-effective resolution process.
Limitation Period
Any claims arising from our services must be brought within one (1) year of the date when the claim first arose. This limitation period applies to all forms of dispute resolution including mediation, arbitration, and court proceedings.
Our Commitment
A List Creative is committed to fair and reasonable dispute resolution. We believe most disagreements arise from miscommunication and can be resolved through honest dialogue and mutual respect for each party's legitimate interests.
Contact Information
A List Creative
hello@alistcreative.la
Website
alistcreative.la
Location
Los Angeles, California
Questions About These Terms?
If you have questions about these Terms of Service or need clarification on any provisions, please contact us. We're committed to transparent communication and fair business practices.
Last Updated: August 13, 2025 • Version 1.0 • Effective for All Services