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Client Notes: When to Push Back

Ever stared at a list of client notes and wondered if agreeing to that latest “quick tweak” might actually sabotage the whole project? Yeah, me too. Here’s when you should stop nodding and start holding the line.

A List Creative
3 min read
Client Notes: When to Push Back

The Myth of 'The Client Is Always Right'

I know, I know. You're probably rolling your eyes. But hear me out. There's a reason so many shoots (and edits) spiral out of control—because someone, somewhere, decided the client's latest request was gospel. Spoiler: it's not. Especially when those 'insights' land late in the game, contradict everything that came before, or unravel weeks of good work.

A few months ago, we delivered a slick lifestyle spot for a fitness startup. Nice, colorful, on-brand. The CMO sent a Google Doc filled with line edits and “Wouldn’t it be more fun if...” comments. Most of these would break what worked. B-roll was about to drown the main message. Their 'fun' music cue? Completely off-mood. I pushed back—politely—but firmly. We kept the heart of the piece intact, and you know what? They emailed two weeks later saying the ad killed on socials.

You aren’t a button pusher. You’re paid for your taste, your process, and sometimes your backbone when things get weird.